FAQ (Frequently Asked Questions)

1. Are HOULIXIE dresses brand new and genuine?

Yes. All products sold in our official store are brand-new and genuine. Every dress has passed strict manual quality inspection before shipment to ensure no quality defects.

2. How to choose the right dress size?

Each product page is equipped with a detailed official size chart. You can choose the appropriate size according to your body measurements. If you have any doubts, feel free to contact our customer service for professional guidance.

3. How long will it take to receive my order?

We ship orders within 1–3 business days after payment. International standard delivery takes 7–20 business days, subject to actual logistics and customs clearance conditions.

4. What should I do if the product is damaged or wrong?

Please take clear photos of the product and package within 48 hours after receipt, and contact our customer service. We will provide free return, exchange or full refund solutions after verification.

5. Can I modify or cancel my order?

Unshipped orders can be modified or cancelled for free. Once the order is shipped, modification and cancellation are not available. Please contact us as soon as possible if you need order adjustment.

6. How to track my order logistics?

After shipment, we will send the tracking number and logistics query link to your reserved Hotmail email for you to check real-time delivery status.

7. Do you support wholesale and custom cooperation?

Yes. HOULIXIE supports bulk wholesale and brand customized cooperation. Please contact us via email for detailed cooperation negotiation.

8. How to get after-sales support?

You can reach us via official email, phone and store customer service messages. Our 24-hour online support team will solve your problems efficiently.